In the Digital age where the internet rules the world, we at Kaptown have always considered our customers’ privacy sensitive and confidential. With transparency as the fundamental, we hereby share all the information about what we collect from you. Also, the sole objective of collecting data is to give you a better user experience and improve your shopping experience.

1. What we collect

  • Your name.
  • Contact information including email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

NOTE: All this information is collected only when either you provide it or you decide to share it with us. No information sharing is mandatory and you can always reach out to us via phone or at our retail outlet.

2. What we do with the information we gather

We require this information to understand your needs and provide you with a better user experience, and particularly for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.
  • NOTE: We only send you occasional updates when you opt-in voluntarily and still you can always unsubscribe to our updates whenever you wish to.

3. Security

We take your privacy very seriously and are committed to ensuring that your information remains secure. In order to prevent any unauthorized access leakage or disclosure of the data, we put in use of end-to-end encryption and also so put in some suitable physical, electronic, or hand managerial procedures to save guard and secure the information we collect.

4. How we use cookies

Cookies in simple words is a small written file that gets saved on your device after seeking your permission. It contains the information of your web traffic, your likes and dislikes according to your behavior on our website. It is just a tool that helps us provide you with a unique experience that is exclusively tailored according to your taste.

How do we use them?

  • Identify which pages are being used.
  • Get you served with similar content that you save in your wish list.
  • Basic information that you wish to share with us.

NOTE: These are just optional features that Do NOT give us access to any of your device’s data or any information you do not wish to share.

Although disabling these might affect your user experience.

5. Links to other websites

Our website may contain links to any other website of interest and also monitor which links are being used at what frequency via cookies but we do not take responsibility for any damage or loss caused by other external websites. Hereby, once you leave our domain we are not liable for any privacy protection on these external websites since they are not governed by us.

6. Controlling your personal information

You can always control sharing your personal information on our website as we respect your privacy at Kaptown.

Here are ways how you can do it:

  • Whenever you fill in any information look for a checkbox that you can click so that your information is not used for direct marketing purposes.
  • Disable cookies. (This might deteriorate your user experience on our site and is not recommended.)
  • If you had previously subscribed to us for direct marketing and you wish to unsubscribe then you can always mail us at
  • We never sell, distribute or lease your personal information unless we have your consent/permission or are obliged by the law to do so.

IMPORTANT: You may request your details of personal information which we hold under the Data Protection Act of 1998. A small fee will be payable and if you also wish for a copy of the information held you may write us at C-36b, Hastinapura, Gandhi Path W, near nymph academy school, Vaishali Nagar, Jaipur, Rajasthan 302021.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect